Casino / Mobile
These terms set out how 365aec operates your account, how we handle transactions made through bKash, Nagad, and Rocket, and what both sides are responsible for. Access to 365aec and use of any service on this site depends on your local law and the eligible regions we serve — read these terms before you open or continue using your account.
By creating an account or continuing to browse the 365aec site, you accept these terms in full. They apply to every interaction: account registration, wallet funding via bKash or Nagad, placing a market in the sportsbook, opening a game from any studio in the lobby, and any support request you raise. We update these terms when our services or applicable rules change. When that happens, the updated version is published here with a revised effective date — continued use of your account after that date means you accept the updated terms. If you disagree with any part, the right course is to stop using the service and contact our support team to close your account. Nothing in these terms removes rights you hold under applicable law in your eligible region. Where a specific section of these terms conflicts with a product-level rule we have published separately — for example, a sportsbook market rule or a wallet verification step — the product-level rule applies to that transaction and these general terms apply to everything else. We write these terms in plain English so the obligations on both sides are clear without needing a lawyer to read them.
Not every part of your experience at 365aec falls under this single document. Understanding the boundary helps you know where to look when a question comes up. The four areas below define that boundary clearly so you can navigate the right policy without guessing.
All registration steps, login sessions, password resets and account closure requests are covered here. If you cannot access your account, these terms — alongside the verification steps shown in your account panel — define the process we follow to resolve it.
Deposits and withdrawals processed through bKash, Nagad, Rocket and Bank Transfer fall within this policy. The specific limits, verification fields and wallet matching rules shown in your account at the time of the transaction also apply and may be more specific than this document.
Game content supplied by Pragmatic Play, Bigtime Gaming, Spadegaming and CQ9, plus sportsbook markets, odds and lobby navigation, are covered by these terms for the purposes of conduct and fair use. Technical availability of any title depends on the provider and your eligible region.
Payment processors, mobile wallet networks including bKash and Nagad, and game studios operate under their own separate terms. We are not responsible for outages, delays or policy changes made by those third parties, and their terms sit outside this document.
These terms are not one-sided. You hold several practical rights over your information and how we handle it. You can review your transaction history — every bKash deposit, Nagad transfer or Rocket payment — directly from the wallet section of your signed-in account. If any personal detail on your account is incorrect, you can update it through the account settings panel; for fields that are locked after verification, contact support and we will guide you through the correction process. You can raise a formal question about how your data or account has been managed by sending a written request through our published support route. We will acknowledge it and respond within the timeframe set out in our data handling notice. If you decide you no longer want an account, you can request closure — we will confirm the steps required and process any eligible balance before closing. None of these rights depend on giving a reason, and exercising them will not affect any pending transaction already in progress.
Open the wallet section in your signed-in account to see a full log of every deposit and withdrawal, including the payment method used — bKash, Nagad, Rocket or Bank Transfer — and the date and status of each entry.
Editable fields like contact number and email can be changed in account settings. For verified identity fields, raise a correction request with support and follow the steps shown in the response — we will not change verified data without the checks the process requires.
If you believe something in these terms has been applied incorrectly to your account, submit a written query through our live chat or email support route. Give your account reference and a short description of the issue so we can locate the relevant record quickly.
Contact support directly to begin the account closure process. We will confirm whether any balance needs to be withdrawn first and walk you through each step. Closure is processed once all open bets and pending transactions have settled.
If a section of these terms is unclear, or if you need to raise a question about how they apply to your account or a specific transaction, these are the routes we keep open. Use the channel that suits how you want to communicate — written questions and account-specific issues are handled more precisely when you include your account reference.
Start a chat session from any page while signed in. This route works well for quick questions about account rules or to get pointed to the right policy section without waiting.
Send a written query to our support email for formal questions about these terms, correction requests, or account closure. Include your account reference and a clear description of the issue in the first message.
The Help Centre linked from your signed-in account covers common terms questions — wallet conduct, access eligibility and transaction disputes. Check there first; if the answer is not there, escalate to chat or email.
We take the obligations in these terms seriously from our side too. Here is how we manage the key areas that affect your account day to day — what we store, how we protect it, and what you can do when something needs to change.
We retain account data — including transaction records for bKash, Nagad and Rocket payments — for as long as your account is active and for the period required by applicable rules. When your account closes, retention follows the schedule in our data notice.
We use functional cookies to keep your session active and to remember your signed-in state across pages. Analytical cookies help us understand how the lobby is used. You can manage cookie preferences through the banner shown on your first visit.
Your account is protected by the credentials you set at registration. We recommend not sharing login details with anyone. If you notice activity you did not authorise, contact support immediately through live chat — we will secure the account and review the affected transactions.
If you want to request a review of how a term has been applied, or submit a formal objection, use the email support route and mark the subject clearly. We log every formal request and respond in writing with a reference number you can follow up on.
These questions come up most often when someone is reading through the terms for the first time or checking how a specific rule applies to their account. If your question is not here, the support routes in the section above are the fastest way to get a direct answer.
Access to 365aec and the scope of these terms depends on your local law and whether your region is eligible. We do not distinguish between cities within a supported region, but national-level rules take precedence. Check what applies in your area before opening an account.
We update these terms when services or applicable rules change. The revised version is published here with an updated effective date. We aim to notify active account holders through your registered contact details when a material change happens, but the published version on this page is always the current one.
Transaction records — including those linked to bKash, Nagad, Rocket and Bank Transfer — are retained after account closure for the period required by applicable rules. You can request a copy of your transaction history before closing your account by contacting support through the email route.
These general terms apply to all services. Some areas — like specific sportsbook market rules or wallet verification steps — have their own product-level rules published separately. Where those conflict with the general terms, the product-level rule applies to that transaction only.
Send a written query to our email support with your account reference and a clear description of the issue. We log every formal request and respond with a reference number. Live chat can help with quick clarifications, but formal disputes should go through the email route for a written record.
No. Each account is registered to one person and your login credentials are personal. Sharing an account or using another person's bKash or Nagad details for transactions goes against the conduct rules in these terms and may result in account review. Each person who wants to use the platform should open their own account.